FAQ


Frequently Asked Questions:

How does the giving-back system work?

We have a giving back system in place. We have partnered with organizations from every region our products are from. 10% of every product purchased goes back to the people of the region that it was created in.

Example: If you purchase the Turmeric Face Scrub (Sourced from Lamphun, Thailand), 10% of its proceeds go to an organization called: WarmHeart Worldwide, based in the Phrao District of Northern Thailand.

 

What are the forms of payment you accept?

We accept US based credits cards. We accept Visa, Mastercard, and Discover.

 

I received the "Your credit card cannot be charged at this time" message but my card was still charged. Why?

When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. Your funds will return to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.

 

Do you accept money orders?

No, we do not accept money orders. We require all orders to be placed over the website with a valid US credit card.

 

Do you accept gift cards?

No, we only accept US based credit cards.

 

Can you provide me a discount code for my order?

Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

 

What if I had an allergic reaction to your product?

We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

 

After I place my order, when will my order ship?

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.

Please Note: Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

 

The tracking shows the package was delivered but I didn't receive my package. What if I have a lost or stolen package?

Once an order has shipped, Ruhral is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the shipping carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

 

Do you ship internationally?

All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally at this time.